FAQs: Resident & Parent/Guarantor Information
Are you pet friendly?
- Yes, University Hills is pet friendly! There is a one-time pet fee of $200 and monthly pet rent of $25.
How can I pay my rent?
- Rent is due on the first of every month and can be paid in the office with check or money order. If you prefer to pay with credit or debit card, you can setup one-time or recurring payments through our Resident Portal. Just click the Current Residents tab on the left hand side of our website and you will be redirected.
Do I need a lease guarantor?
- We screen all of our applicants and require a guarantor or additional security deposit on all leases. The security deposit varies by floor plan. You can ask a leasing specialist by calling our office today!
What if I do not have roommates in mind?
- That's no problem at all! We can pair you up with people who have similar lifestyles, interests, etc. All you need to do is fill out our Roommate Matching Form and leave the rest to us! Click here for a sample roommate matching form.
Are utilities included?
- Yes. We include the following utilities: water, sewer, pest control and trash collection. The resident is responsible for setting up their electric.
- Don't forget we also include high speed internet and cable!
What is double occupancy?
- For those interested in enjoying all the benefits of living at University Hills at a reduced rate, we offer double occupancy options. If you would like to share a bedroom with your roommate (double up), you can receive a lower rate.
- If interested in double occupancy leasing options, please contact our office.
What is an individual lease?
- When you sign an individual lease, you are only responsible for your rent; in other words, you have no liability for the rent of your roommates. If your roommate transfers or graduates, you have nothing to worry about!
Is Renter's Insurance Required?
- Yes, our community requires each resident carry an active tenant liability policy for damage to the landlord’s property during the term of their lease. We require a minimum of $100,000 in general liability coverage and also recommend contents coverage, or personal property insurance. To facilitate this process for you, we have partnered with a national insurance provider who specializes in renters insurance coverage - ePremium Insurance. ePremium has made their ePremiumRENTERS™ plan available to all residents at a preferred rate, which not only satisfies the lease requirement, but also includes contents coverage.
- To obtain a policy with ePremium, you can complete the process online or over the phone in less than 5 minutes! Enroll in ePremium Renters Insurance Online or call (800) 319-1390.
- Please note that you are under no obligation to enroll in coverage with ePremium. You may satisfy the lease requirement by obtaining a personal renters insurance or liability insurance policy of your choice and providing proof of coverage for the duration of your lease.
- To submit proof of liability insurance from another provider, please click here to provide the requested policy information and to upload a copy of your Declaration Page.
Important Documents & Disclosures
Past Resident Portal
If you are a past resident, please click here to be redirected to our payment portal for past residents.